Applies to: All Customers


Common Questions or Needs:

  • I can’t access my ENTRE Institute or Entresoft account.

  • I have misplaced/forgotten my ENTRE Institute and/or Entresoft password.

  • I need to update my ENTRE Institute password

  • I don’t recall my username for ENTRE Institute.


Overview: 

    ENTRE Institute Password Reset:

  • Did you forget your ENTRE Institute password?

    • Go to my.entreinstitute.com

    • Click 'Forgot Password'

    • Enter your current username/email (the one you used to sign up with ENTRE) and click 'Send Verification' once you've completed the reCAPTCHA to verify that you're not a robot

    • Check your email and click 'Reset Password'

    • Enter your new password and confirm your new password

    • Once you've confirmed your password, click on 'Reset Password' to save your changes.

    • You can now log into http://my.entreinstitute.com/ with your NEW updated password!

      • Please remember to either write down your new password or keep it in a safe place that you'll remember for next time!

    ENTRE Institute Password Update:

  • If you need to change/update your password for ENTRE Institute:

    • Login here using your current username/email (the one you used to sign up with ENTRE) and password

    • Navigate to your account settings  

    • Input current password

    • Input new password (click on “i” icon for password requirements)

    • Click on 'Save Changes' and your password will be updated

    • You may now log into http://my.entreinstitute.com/ with your NEW updated password

    ENTRE Institute Username Update:

  • You can change your username in your ENTRE account at any time once logged into ENTRE Institute:

    • Login here using your current username/email (the one you used to sign up with ENTRE) and password

    • Navigate to your account settings 

    • Click on 'Change Username'

    • Enter in your NEW username and click on 'Change Username' once you've decided

    • If you are a referral partner with ENTRE, please read the WARNING message on the screen before proceeding. If you are good to go, you may proceed to change your username




Still Need Help?  

Please contact Concierge via email: support@entreinstitute.com or call our Concierge team: 844-552-8801 (available Monday - Friday 8am-5pm Mountain Time)